At Ferndale Crafts, every item is individually handmade to order, ensuring each piece is unique and crafted with care. Because of this bespoke process, we do not accept returns or exchanges once an order has been placed.
Before You Order
We encourage all customers to carefully check product details, descriptions, and any personalisation information before completing their purchase. If you have any questions or would like clarification about an item before ordering, please get in touch — we’re always happy to help.
Cancellations
As all items are handmade to order, we can only accept cancellations within 24 hours of placing your order. After this time, work on your item may have already begun, and cancellation may not be possible.
